Money Back Guarantee
At Exceptional Concepts, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes products may not meet your expectations, so we offer a comprehensive Money Back Guarantee. Please review the following policies to familiarize yourself with the terms and conditions:
New and Undamaged Items: If you receive a product that is new, unused, and undamaged, you may return it within 30 days of the purchase date for a full refund. Please note that the original shipping charges will not be refunded. Alternatively, you can opt for an exchange or receive store credit, in which case we will cover all shipping costs.
Manufacturer Warranty: In the unfortunate event that you receive a product with a manufacturing defect, we offer a manufacturer warranty for a specified period. If your item is found to be defective after our assessment, we will provide a replacement at no additional cost to you. The duration of the manufacturer warranty may vary depending on the product, so please refer to the specific product page or contact our customer support for further information.
To expedite the process, we encourage you to provide photo proof demonstrating any defects. This will enable us to assess the situation promptly and proceed accordingly.
Return Procedure:
To initiate a return or warranty claim, please follow these simple steps: Contact our customer support team before returning any item: They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. Securely package the item: Once you have received the RMA number, carefully package the item in its original packaging. Ensure that all accessories, manuals, and parts are included. Ship the item back to us: Ship the package back to the address provided by our customer support team. We recommend using a trackable shipping method to ensure its safe arrival. Process your return: Once we receive the returned item, our team will inspect it to ensure it meets the return policy criteria. We will then proceed with the appropriate action, whether it is a refund, exchange, store credit, or manufacturer warranty claim. Please note the following important points:- Items must be returned in their original condition, with all original packaging, tags, and labels intact.
- The customer is responsible for all shipping costs unless the return is due to a manufacturer defect or an error on our part.
- Refunds will be issued using the original payment method, excluding any shipping charges.
- Please allow up to five business days for the refund to be processed and reflected in your account.
- We reserve the right to refuse a return if the item shows signs of use, damage, or if it is not returned in its original packaging.